Do you offer a 100% Satisfaction Guarantee?
Yes. Every VieNue product is 100% satisfaction guaranteed. If you are not completely satisfied with your order when it arrives, just return the unused portion to us within 30 days and we'll refund the purchase price or exchange it. No questions asked. And if we made a mistake on your order, return shipping will be reimbursed without any hassle.
Can I order by phone?
Yes. You can place your order by calling 1-800-934-0348. We have live operators available Monday-Friday 9:00am to 6:00pm Pacific Time. You can also take advantage of our Live Chat feature to get quick answers.
Do you accept mail orders?
Yes. If you would rather place your order via regular U.S. Mail, send a cashier's check, money order, or your credit card information to:
Au Natural Life
Attn: Mail Order Dept
25655 Springbrook Avenue, Bldg #2A
Santa Clarita, CA 91350
Do you take personal checks?
At this time, we do not accept personal checks. If you would like to place a mail order, we do accept cashier's checks and money orders.
How secure is your ordering system?
VieNue.com uses the most secure technology available, 256-Bit Secure Socket Layer (SSL) Encryption, issued and certified by GoDaddy, the world's largest domain name services company, to encrypt all personal information you transmit through our website. The information is encrypted on your computer and decoded after it reaches our secure server. This information cannot be decrypted during transit and is kept secure on our servers. Additionally, our customer service agents never have access to your full 16 digit credit card number.
We never share our customer's email addresses with any third parties.
Will my shipment arrive in a plain box with no labeling?
Yes, our packaging is very discreet -- just a plain brown box with a return label from VieNue.
Do you have an email list to receive coupons, newsletters, etc.?
Yes - you can sign up to receive special offers and reordering reminders via email. Just fill out this form.